Wayfair Customer Service Returns. Worst customer service worst customer service. Dreadful customer service and incompentent social media team my partner and i ordered a sofa and chair from wayfair over 4 months ago and the order has repeatedly been delayed with no explanations, constant lies about delivery dates that come and go, poor communication and zero apologies from wayfair.
It's december 3 and wayfair shows item is pending shipment, and the ups tracking number i was given says item has never been received by ups. Wayfair's customer service says the item has been loaded on a palette for shipping but no further updates after nearly three weeks. Initial wayfair complaints should be directed to their team directly.
Wayfair customer service number 1 800.
Does wayfair have free returns. Wayfair has since pulled down that tracking number. Start your return we are open! A customer service representative will be able to quote you the return shipping cost for the item.