What Is Service Quality. The restaurant industry has certainly Service quality is the value of a service to customers.
Quality to the customer, that is subjective quality. Pengertian kulalitas layanan [service quality]: Quality of service (qos) atau kualitas layanan adalah metode pengukuran yang digunakan untuk menentukan kemampuan sebuah jaringan seperti;
Meet customer needs while remaining economically competitive.
Good quality customer service keeps customers coming back; Quality of service can be a major factor when customers decide which business to use to solve their needs. What does service quality mean? Today the most popular model of service quality in use is service quality gap model, perceived service quality as the difference between consumer expectations and their perceptions.